BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support Software (formerly called Bomgar) enables support organizations to access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance with high levels of security.

How to Get or Use This Software

UmichITAM

If your unit is a UmichITAM member, ask your unit IT for access to this software.
Platforms:
  • Windows
  • MacOS
  • Linux/UNIX
Cost: No Cost
Available to:
  • Regular Staff
  • Temporary Staff
Campuses:
  • Ann Arbor
Permitted Use:
  • Administration

License Information

Terms & Conditions

There are no notable restrictions common to U-M, apart from not using the software to gain unauthorized access to a machine.

Full Terms & Conditions

Consortium/Funding Info

The UmichITAM software-sharing consortium funds a license for its member units' IT staff. Contact [email protected] for information about joining UmichITAM.

Your Responsibilities

It is your responsibility to protect university resources and data by ensuring that you use software in compliance with relevant university policies and standards, store and process all sensitive data within approved systems, and ensure equitable access to information technology for users with disabilities.

Individuals at U-M are ultimately responsible for any infringing software on their computers or devices or for violating the terms and conditions of software licenses. Individuals are responsible for reviewing the SPG on Software Procurement and Licensing Compliance.